Refund policy

Refunds, Returns & Reship Policy

We are committed to providing a transparent and fair experience for all customers. This policy outlines the conditions and procedures for refunds, returns, exchanges, and reshipments for purchases made through our Shopify store.

General Terms

  • Shipping & Handling charges are non-refundable.
  • A restocking fee of 10% will apply when processing a refund request for order with a value of $400 or more (excluding tax, shipping & handling).

Returns & Refunds

Eligibility:

  • Returns are accepted within 30 days of delivery for most products.
  • All items must be returned in their original condition and packaging.
  • Customers are responsible for return shipping costs.
  • Final sale items are not eligible for return or refund.
  • Store credit may be issued if a refund to the original payment method is not possible.

Not Allowed:

  • Final sale items.

Note:

From time to time, the company may allow exceptions to this policy at its sole discretion. If you believe your situation warrants an exception, please contact our support team for review.

Exchanges

Eligibility:

  • Exchanges are allowed within 30 days of delivery.
  • All products must be returned before an exchange is processed.
  • Customers pay for both return shipping and shipping of exchanged products.

Not Allowed:

  • Exchanges for items in kits.
  • Final sale items.

Note:

From time to time, the company may allow exceptions to this policy at its sole discretion. If you believe your situation warrants an exception, please contact our support team for review.

Reship

Eligibility:

  • Reshipments are allowed if you contact Super Patch within 15 days from Order Date for:
    • Orders not delivered or lost
    • Missing items
    • Orders stuck in transit (no movement for 5 business days)
    • Incorrect address (reship fee of $15 applies)
    • Damaged products
    • Wrong items received

Not Allowed:

  • If proof of delivery is provided
  • Reshipments for cancelled accounts
  • Excessive requests from the same account

Note:

From time to time, the company may allow exceptions to this policy at its sole discretion. If you believe your situation warrants an exception, please contact our support team for review.

Contact

For all returns, exchanges, or reship requests, please contact our Returns Department at [email protected] with your order number and details.